The accidental purchased in-app goods must be unused in order to receive a refund. If so please proceed as follows:
All payments on this platform go through Apple iTunes Store and are not directly handled by ChastiKey.
In order to request a refund you will need to contact Apple Support by following this link:https://www.apple.com/support/itunes/account
It is recommend that you add a transaction history to your request in order to speed up the process. If you are unsure how to gather this data, please have a look at the following guide:
All payments on this platform go through Google Play and are not directly handled by ChastiKey.
However, if you made a payment through Google Play and require a refund, please email firstname.lastname@example.org and add proof of payment such as the order/transaction number to the email.
The guide displayed on Google’s website may help showing you how to gather this information:
The order number can also be found in the email receipt from Google when you made the purchase.