User Tools

Site Tools


refunds_for_accidental_in-app_purchases

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

refunds_for_accidental_in-app_purchases [2019/01/14 11:39] (current)
kevincross created
Line 1: Line 1:
 +====== Refunds for accidental in-app purchases ======
 +
 +The accidental purchased in-app goods must be unused in order to receive a refund. If so please proceed as follows:
 +
 +==== Apple App Store ====
 +
 +All payments on this platform go through Apple iTunes Store and are not directly handled by ChastiKey.
 +
 +In order to request a refund you will need to contact Apple Support by following this link:[[ https://​www.apple.com/​support/​itunes/​account
 +]]
 +
 +It is recommend that you add a transaction history to your request in order to speed up the process. If you are unsure how to gather this data, please have a look at the following guide:
 +
 +[[https://​support.apple.com/​en-us/​HT204088]]
 +
 +==== Google Play Store ====
 +
 +All payments on this platform go through Google Play and are not directly handled by ChastiKey.
 +
 +However, if you made a payment through Google Play and require a refund, please email [[kevin@chastikey.com]] and add proof of payment such as the order/​transaction number to the email.
 +
 +The guide displayed on Google’s website may help showing you how to gather this information:​
 +
 +[[https://​support.google.com/​googleplay/​answer/​2850369?​hl=en]]
 +
 +The order number can also be found in the email receipt from Google when you made the purcase.
 +
 +
 +
 +
  
refunds_for_accidental_in-app_purchases.txt · Last modified: 2019/01/14 11:39 by kevincross